FAQ

1. How can I find an item?
Our products are organized by categories, Please select category from the top menu or you can also search product by name in the Search Bar located on top of each page.

2. What forms of payment do you accept?
We currently accept Visa Credit Card and MasterCard for all orders.

3. Is it safe to use my credit card on your website?
Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Please don't worry

4. Do you accept cash/check or Telephone order?
Sorry, No

5. Do you accept international credit cards?
Currently we just can accept international Visa credit card. Orders placed with the use of an International Credit Card may take up to 24-48 hours to finalize prior to shipping. We apologize for any inconvenience this may cause. You can contact us by E-mail or via Live Support for real-time payment status checking.

6. How can I place the order?
You can finish your order online on our website directly with your Visa credit card, and when your payment was done, we will send it to the post in 24 hours, you will receive it in 3 to 7 days.

1. Choose the product you like, select the quantity and click "Add this to my cart"
2. Click "Go to checkout"
3. Log in your account or register a new account in our site.
4. Click "continue checkout"
5. Click "confirm the order"
6. Enter your card info and confirm the shipping address then click "confirm payment"
Your payment process was protected by the bank, we do not know any information of your credit card, please do not worry to place an order

7. Which express company do you use to send the orders? How long will I receive this product?
All the United States orders will be sent by USPS; Orders in other countries and areas will be sent by EMS. Orders in those areas that EMS can't reach will be sent by Hong Kong Post.
Normally all the orders will be sent out within 24 hours, and the tracking number will be supplied within 48 hours. Week or Holiday order will be sent out on the next working day, It usually takes 5-7 days for delivery by EMS and USPS, but it will take 10-30 days by Hong Kong Post, please take this into consideration.

8. What is the Customs and Import Tax?
Don't worry about the customs taxes; we will ship your product as "Gift" with a low price value and no company information or product information will be stated on the package.

9. What's your exchange and return police?
We accept returns for exchange or refund for following reasons:
1. Dissatisfaction
2. Goods Received Damaged

All products offered by us are protected by a 30 Days Full Satisfaction Policy, which guarantees a full refund or product exchange as long as goods are in unused conditions.

For delivery, Express Company will deliver the goods to assigned address, no necessary to pick the package up by yourself, therefore, Please make sure the correct shipping address and contact number you entered are correct, we are not responsible for reshipment if the information you provided us is incorrect